Terms of Service

1. Provider and eligibility

PerfectCRM is provided by MNARS MARKETING AGENCY PRIVATE LIMITED, F-110, Sector-36, Greater Noida, Uttar Pradesh 201310, India. You must be legally able to enter a binding agreement and, when acting for an organisation, authorised to bind it.

2. Accounts and workspaces

You must provide accurate information, keep credentials secure and promptly revoke access no longer required. Workspace owners control membership and roles and are responsible for activity performed by their authorised users. Accounts may not be shared in a way that bypasses access controls.

3. Permitted use

You may use PerfectCRM for lawful customer relationship, communications, forms, reporting, automation and related business operations. You must not misuse the service, probe or bypass security, upload malicious content, access another tenant, send spam, violate privacy or communications laws, infringe rights, or use connected services contrary to their platform policies.

You are responsible for the legality, accuracy and permissions associated with customer data, messages, templates, advertising assets, conversion events and instructions submitted through your workspace.

4. Trial, pricing and subscription

The plan, price, billing interval, taxes and trial terms presented on the pricing or checkout screen form part of these terms. Unless checkout states otherwise, a paid subscription renews for the same billing interval until cancelled. Third-party advertising spend, Meta/WhatsApp conversation charges, telecom charges and other external-platform fees are separate.

You authorise our payment provider to charge the selected payment method for amounts shown at checkout. Failure or reversal of payment may result in restricted or suspended access.

5. Cancellation and refunds

You may request cancellation through available account controls or by emailing support@perfectcrm.io from the registered account. Cancellation takes effect at the end of the already-paid billing period unless stated otherwise at checkout; future renewal charges stop after the request is processed.

Fees for an activated subscription period are generally non-refundable because access is provided immediately. We will review duplicate charges, verified technical billing errors and refunds required by applicable law. Approved refunds are returned through the original payment method and may take the payment provider’s standard processing time. This policy does not limit mandatory consumer rights.

6. Customer data and privacy

You retain rights in the customer data you submit. You instruct us to process it to provide, secure and support PerfectCRM. You must maintain lawful grounds, privacy notices, consent and opt-out mechanisms. Our Privacy Policy and Data Deletion process describe our handling of personal data.

7. Meta, WhatsApp and other integrations

Integrations operate only with authorised credentials and assets. They remain subject to third-party availability, approval, rate limits, charges, API changes and policies. We do not control Meta, WhatsApp, Google, Firebase, payment networks or other third-party services and cannot guarantee their continued availability or approval of your business, messages or advertising.

8. Intellectual property and feedback

We and our licensors retain rights in PerfectCRM, its software, design and documentation. You receive a limited, non-exclusive, non-transferable right to use the service during an active trial or subscription. You retain ownership of your content and grant us the limited rights necessary to host, process and transmit it. Feedback may be used to improve the product without identifying confidential customer information.

9. Confidentiality and security

Each party will protect the other party’s confidential information using reasonable care and use it only for the agreement. You must notify us promptly of suspected credential compromise or unauthorised workspace access.

10. Service changes and availability

We may improve, modify or discontinue features and may perform maintenance. We aim for reliable service but do not promise uninterrupted or error-free operation. Preview, beta or third-party-dependent features may change more frequently.

11. Suspension and termination

We may suspend or terminate access for non-payment, security threats, unlawful activity, platform-policy violations, abuse or material breach. On termination, your right to use the service ends. Data export or deletion is subject to the plan, our retention obligations and applicable law.

12. Disclaimers and liability

To the maximum extent permitted by law, the service is provided on an “as available” basis and indirect, incidental, special, consequential and lost-profit damages are excluded. Our aggregate liability arising from the service will not exceed fees paid for the affected service during the six months before the event giving rise to the claim, except where such limitation is prohibited by law.

13. Governing law and disputes

These terms are governed by the laws of India. Courts with jurisdiction in Greater Noida, Uttar Pradesh have jurisdiction, subject to any mandatory dispute-resolution or consumer-protection requirements.